FAQ's
I’ve spotted a mistake, who do I contact?
We admit that we can’t get it right all the time, so if you do spot a mistake on the website, then please let us know via our Contact us Link. If you find one, then as a thank you, we will send you a discount code off your next purchase.
How often do you add new lines?
We try to add at least 10 new lines per month and will be expanding the number of themes that we offer. If there is something that you would like to see in our range, then why not drop us a line on the Contact Us page, as we are always pleased to hear from fellow fans.
How do I get hear about new licenses or products?
Check out the Blog section of the Skwares website for the latest news or check out our Facebook, Twitter and Instagram accounts where we will be releasing the latest news and holding competitions.
Alternatively, you can keep up to date by checking our Coming Soon section which showcases the latest lines to be added to the Skwares range.
Can I suggest patterns or themes?
Of course you can, Skwares is run by a team who all have a passion for characters and themes and there is nothing we love more than receiving suggestions or feedback on the current ranges or lines that you would like to see added. We encourage you to get involved so please send us your suggestions through the Contact Us form.
How do I update my account details?
When you are logged in, you can view your account details by clicking on your name at the top left of any page or by selecting My Account link at the top right of any page. This will take you to the My Account dashboard where you can update your name, delivery and invoice addresses, e-mail, update your password as well as viewing your order history.
How do you despatch Skwares key chains?
United Kingdom
We despatch all UK orders are despatched by Royal Mail 1st class delivery. There is a standard charge of £1.30 for orders of 4 Skwares or less. Orders of 5 Skwares or more are shipped free of charge.
Rest of World
For orders outside of the UK, we despatch orders by Air Mail. There is a standard charge of £2.95 for all non-UK orders.
Do I have to open an account to buy from Skwares?
No, you can purchase from us without having to create and account. Simply choose your favourite Skwares and complete the checkout to receive your items. Don’t forget, that by creating an account, you can keep a record of your previous purchases and be kept up to date with the latest releases.
How do I get in contact with Skwares?
If you visit the Contact Us section of our website where there is a form to fill out which allows us to direct your query to the right person. Alternatively, you can drop us a line at sales@skwares.co.uk